可访问性

为残疾人提供商品和服务 

Holsag is committed to creating an organisation that removes barriers for those who have disabilities. This includes our employees, visitors, customers, and others who deal with Holsag, and who use our services. 

It’s the goal of Holsag to ensure accessibility for our employees and the members of the public we serve through our programmes, products, and facilities. 

Ontario has laws that set out the standards for accessibility, under the Accessibility for Ontarians with Disabilities Act, 2005, specifically Ontario Regulation 429/07 (law in 2008) and 191/11 (law in 2011). 

You may learn more about what Holsag customers can expect from us by visiting our website holsag.com or contacting our office by mail, telephone, or fax. 

通过我们的网站可以访问： 

• Holsag 的客户服务无障碍程序 
• 辅助功能 

如果您发现您需要其他格式，但未提供，和/或有进一步的评论/反馈，请将您的通信发送至：

• Holsag’s Support Team
• Email: support@holsag.com

Holsag staff will provide you with a response by the end of the next business day. 

无障碍客户服务程序 

为残疾人提供商品和服务 

Holsag Canada is committed to excellence in serving all customers, including people with disabilities.

辅助设备 

我们将确保我们的员工接受过培训并熟悉我们提供的各种辅助设备，这些设备可能供残障客户在访问我们的商品或服务时使用。

沟通 

我们将以考虑到残障人士的方式与残障人士沟通。 

服务性动物 

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

支持人员 

由支持人员陪同的残障人士将被允许让该人员陪同他们进入我们的场所。

临时中断通知 

In the event of a planned or unexpected disruption (such as inclement weather, maintenance, power outages) to services or facilities for customers with disabilities, Holsag will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. This notice will be placed on our website and at our facility, when necessary.

训练 

Holsag will provide training to our employees and others who deal with the public or other third parties on our behalf. Training will also be provided to people involved in the development of policies, plans, practices, and procedures related to the provision of goods and services.

将对以下职位的人员进行培训： 

• 所有者 
• 工厂经理 
• 控制器 
• 销售经理 
• 办公室主管 
• 销售人员、附属经销商和/或代表 
• 客服人员 

培训将在 Holsag 聘用后的两 (2) 周内向员工提供。 

培训将包括： 

• 2005 年《安大略省残疾人无障碍法案》和客户服务标准要求的概述。 
• Holsag Canada 的计划与客户服务标准相关。 
• 如何与各种类型的残疾人互动和沟通。 
• 如何与使用辅助设备的残障人士互动我有 设备或需要服务性动物或支持人员的帮助。 
• 如何使用我们网站上的辅助功能或其他可能有助于向残障人士提供商品或服务的选项。 
• 如果残障人士难以获得 Holsag 的商品和服务，该怎么办。 
• Holsag 实施了哪些原则、政策和程序 

员工也将在进行更改时接受培训 这 Holsag 无障碍客户服务计划。 

反馈流程 

Customers who wish to provide feedback on the way Holsag provides goods and services to people with disabilities can communicate directly with Holsag’s Support Team by:

• Email: support@holsag.com
• Fax: (705) 878-1864
• Mail: Holsag Canada, 164 Needham Street, Lindsay, ON K9V 5R7

All feedback, including complaints, will be made directly with the complainant, wherever possible. Customers can expect to hear back by the next business day after Holsag receives the feedback.

可用性通知 

Holsag will notify the public that our policies are available upon request by visiting our website or contacting Human Resources directly.

无障碍政策的修改 

Any policy of Holsag that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.