Holsag löst Stuhlprobleme für brasilianisches Steakhouse-Restaurant
Wenige Dinge sind für einen Restaurantmanager so erschreckend wie das Geräusch eines lauten Krachens aus dem Speisesaal. In der stillen Stille nach dem Unfall rast der General Manager zum Tatort und fragt sich verzweifelt, ob es sich um etwas so Einfaches wie ein heruntergefallenes Tablett oder etwas Ernsteres wie einen kaputten Stuhl oder eine Verletzung eines Gastes handelt.
A few years ago, the management teams at Rodizio Grill locations across the country started having problems with the chairs in the dining areas. “Suddenly we noticed some deterioration in the quality of the chairs,” explained David Knighton, the Vice President of Operations for Rodizio Grill. “The chairs were cracking, they were breaking, they were starting to wobble. We even had some chairs collapse!”
Die Restaurants tauschten die Stühle schnell gegen neue aus, aber die neuen Stühle gingen auch immer wieder kaputt. Nach einigen Nachforschungen entdeckte die Unternehmenszentrale das Problem: Obwohl die Stühle ursprünglich in Brasilien robust gebaut wurden, begann der Stuhlhersteller, Abstriche zu machen und die Produktion nach China zu verlagern. Da ließ die Qualität und Haltbarkeit nach.
David Knighton and Leandro De Paula, the Director of Finance at Rodizio Grill’s corporate office, could not risk having guests going away unhappy—nor did they want to keep wasting money on flimsy chairs. “So, that’s what led us to say, okay, there are a lot of other chairs on the market,” David says. “Let’s find something that has a really strong frame.”
Rodizio Grill erzielt mit Holsag einen Homerun
David and Leandro found a Holsag chair model and customized it to create the perfect dining chair for Rodizio Grill locations. “We wanted a chair that was commercial-grade quality, had a beautiful look, but was affordable enough that we could buy hundreds of them and not break our budget… That’s what we found with Holsag.”
“Holsag was great to work with,” David says. He explained what they wanted and got a sample chair from Holsag a few weeks later. Then he made a list of adjustments that would make the chair look and feel authentically Brazilian. “We imported a stitched leather fabric from Brazil for the seat,” David says, “we raised the chair profile, added extra padding in the seat, selected the stain… and we got a home run! It’s exactly what we wanted.”
Dieser Stuhl ist einfach die perfekte Balance aus allem, was wir brauchten, und wir lieben den Stuhl.
Mit dem Holsag Ila Beistellstuhl und den Barhockern bekamen David und Leandro das Aussehen, die Haptik und den Stil, den das Restaurant brauchte, zu einem erschwinglichen Preis. Und ebenso wichtig ist, dass die neuen Holsag-Stühle robust gebaut sind und viele Jahre halten werden. Holsag-Stühle werden in Nordamerika aus 100%-Buchenhartholz mit Einsteck- und Zapfenverbindungen hergestellt und mit einer 12-jährigen Garantie geliefert.
“We had a lot of problems with the old chairs,” says Ramon Anisio, the General Manager of Rodizio Grill in Milwaukee, Wisconsin. He had worked with the new Holsag chairs at his former Rodizio Grill in Denver and really liked them. After transferring to the Milwaukee location and working with the old, flimsy chairs for several months, he remodeled and placed a big order with Holsag for all new chairs.
Die Qualität der Stühle und die Möglichkeit, sie an unsere Bedürfnisse anzupassen, waren Schlüsselfaktoren für den Ersatz der Stühle für die gesamte Kette. Wir haben am Ende ein überlegenes Produkt zu einem akzeptablen Preis erhalten.
“When the order first arrived, I saw all the boxes and thought, oh no, this will take two or three days to assemble them. But we opened the boxes and they were all assembled! So, we just had to wipe off the dust and they were ready to go.” Ramon says it’s a big relief not to have to worry about the chairs breaking or having customers complain about them. “We’re really happy with the quality of these [Holsag] chairs,” said Ramon.
Tipps zur Auswahl von Restaurantmöbeln
Ramon says that his best advice to other restaurant managers looking for new furniture is to pay attention to quality. “Cheap stuff, it is not that great in the long term,” he says, with memories of the China-made chairs fresh in mind.
Wenn Sie ein Restaurant führen, müssen Sie in 10 Jahren denken. Sie können Stühle finden, die die Hälfte des Preises kosten, aber sie werden nur zwei oder drei Jahre halten.
“If you have a busy restaurant, you have people using the chairs all the time, employees dragging the chairs, chairs falling on the floor, things like that, and cheap chairs are not going to last long. And then you’re going to have to replace the chairs within a few years and spend the same amount or even more than you would on a high-quality product. You want to have a chair that lasts for 10-15 years, and that’s something that these new [Holsag] chairs are up for.”
Positives Feedback
In every Rodizio Grill location where the new chairs have been installed, the staff is impressed. “We keep reordering,” said Leandro. “We all like the durability and the look of the chairs.” As more Rodizio Grill locations are built or remodeled, Leandro says more will be getting the new Holsag chairs.
Ramon says he’s had positive feedback from customers about chair comfort—the seat is soft, and the backrest is sturdy and comfortable. “And of course, they all appreciate not having to worry about a chair collapsing,” he laughs.
David said that working with Holsag to create a custom chair has been an excellent decision from an operational and financial standpoint. “We could have bought cheap chairs,” said David, “and had guests falling on the floor and had just a bad look, but we got a quality chair that’s going to last us a long time. It provides a lot of comfort for our guests, it looks beautiful, it’s easy to maintain. So, this was just a really smart business decision to buy these chairs.”
Über Rodizio Grill
Vor über 25 Jahren die erste Rodizio-Grill® opened its doors in the US and popularized Brazilian barbecue style (churrascaria) dining. Now sporting 20+ locations in 10+ states, Rodizio Grill offers an upscale dining experience where guests enjoy a wide variety of grilled meats cooked on 3-foot skewers and carved tableside by servers. A gourmet salad bar, unlimited hot sides, and a full bar (including Brazilian wines and specialty drinks) rounds out the menu.
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