Frequently Asked Questions

You’ve got questions… we’ve got answers!

We all have questions. So, we’ve gathered a list of the questions we hear most often and conveniently listed them in one place. However, if you have a question that is not answered here please contact us and we would be happy to get back to you.

Freight, Shipping, and Tracking Information

 

What is the lead time for Holsag products?

The standard lead time is 4–5 weeks for the product to leave the factory plus time in transit. There are times when the lead-time might be shorter than the standard, although occasionally lead times may be extended due to an unforeseen circumstance beyond our control. Please be assured that every effort will be made to produce your product as quickly and efficiently as possible while maintaining our high standards for quality.

 

How much will the freight cost to ship my order?

Please contact your dealer for this information.

 

How can I get tracking information for my order?

Please contact your dealer for this information.

Upholstery and Fabric Information

 

How much fabric/vinyl is needed for your products?

The amount of material required depends on the type of chair. Each one of our products has different amounts of surface area that may need to be upholstered. It will also vary based on the type of fabric/vinyl, the pattern and the number of chairs/barstools that are being ordered. We are happy to calculate that for you. Please contact us for more details.

 

What is the difference between Sherpa and Shire fabric?

Sherpa fabric has solid colors and Shire fabric is multi-colored. That’s the only difference.

 

Is leather available for seats on Holsag products?

Holsag has a variety of vinyl that may be suitable for your order instead of leather. Please see the vinyl selection on our web site.

 

Can I send my own fabric from an alternate supplier? (C.O.M.)

Yes. We can use the Customer’s Own Material (C.O.M.) fabric. Please contact us for more information about the yardage required as this is based on the type of chair and the quantity ordered as well as the fabric is chosen. Fabric Duty and Importing fees will apply if the material ships to us from the USA.

 

What does “double rubs” mean when referring to Upholstery?

The double–rub rating given to fabric indicates its durability. This test simulates a person getting into and out of a chair and how well the fabric wears when another fabric is continuously rubbed against it. For general household use, a rating of 15,000 double rubs is good. Heavy-duty fabrics have ratings of around 25,000 double rubs, and contract upholstery requires at least 30,000–40,000. Fabric content and weave are also factors in durability. With so many different upholstery options available today, you are sure to find numerous options of durable fabrics, with a comfortable feel, and great look.

Holsag Chair and Barstool Information

 

What type of wood is used for Holsag chairs and barstools?

All our wood chairs, barstools, and benches are made from 100% European Beech Hardwood. It provides the most durability and strength while maintaining the natural beauty of the wood.

 

Can Holsag stools be cut down?

All our stools can be cut down, except for the Jackson Backless barstool. Each stool can be cut to a minimum of 24 inches.

 

Is there an extra cost to cut stools down?

No. We do not charge extra to cut your stools to your requirements.

 

Is there an extra cost for the specialty or bright colors?

No. There is no extra cost.

 

Can Holsag match a custom stain?

Yes. A custom matching fee may apply. The matching of a custom stain may take additional time, and approval is required before we proceed.

 

Where can I get pricing for Holsag products?

We sell our products through dealers. Please call Holsag or e-mail us at [email protected] to be directed to a dealer close to your location for pricing information. We will be more than happy to help you. Alternatively, you may use the Find a dealer request.

 

General Inquiries?

For general inquiries or product information, please contact us at [email protected]

Holsag Canada

 

Where are you located?

Holsag Canada is located at 164 Needham Street, Lindsay, ON, Canada.